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Who we are
Our History
Founded in 2006, entrust IT was born from the combined insights of two brothers with extensive experience in large-scale enterprise IT. Recognising the power of technology to empower businesses of all sizes, they set out to create a tailored and accessible approach for midmarket companies. This foresight and dedication positioned entrust IT as a pioneer in the early days of cloud computing, establishing a track record of delivering innovative solutions for a growing market.
Initially, convincing businesses of the cloud’s future potential posed a significant challenge. Yet, through unwavering conviction and dedication, entrust IT secured early adopters who remain valued partners today. This testament to trust, the company’s core value, is a source of immense pride.
Over the years, entrust IT has evolved significantly. International accreditations and award-winning projects showcase a commitment to excellence. The strategic acquisition of like-minded regional MSPs gave birth to the entrust IT Group, a network of six businesses now spanning the UK. This unique model seamlessly unites the nurturing support of local presences with the collective expertise of a national entity.
At the heart of entrust IT lies a passion for people. Our helpdesk boasts friendly, technically adept engineers renowned for their exceptional customer service. Field engineers crisscross the nation, ever-ready to assist in times of need. Meanwhile, dedicated consultants work tirelessly within client boardrooms, driving growth and success.
Ultimately, entrust IT’s focus remains unwavering: you. Whether you’re a business seeking streamlined operations, a talented individual ready to join our team, or a potential partner eager to collaborate, we extend a warm welcome. We invite you to discover the difference trust, expertise, and dedication can make in your unique journey.
Meet our Founders
Jeff and Matthew Dodd have worked together for most of their careers. After long and successful spells as executives in the Financial Services industry, they decided to transfer what they had learned into their own business. Today, they continue to lead our team.
Jeff Dodd – Group CEO
Initially an Operations Director, Jeff transitioned into roles as an IT and facilities director for some of the largest companies in the UK insurance underwriting market. Jeff was responsible for all IT & facilities decisions for a company employing over 2,000 people with an annual turnover of £750M.
Jeff later held a senior position in an insurance industry think-tank, as well as a handful of board positions in companies across the UK and Europe.
Through his career, Jeff has been involved in the acquisition of over 90 companies, including provision of new IT systems and integration projects involving hundreds of staff at a time.
Outside of the office, Jeff is a keen powerboater and skier. He also devotes some of his time to volunteer work for causes close to his heart.
Matthew Dodd – Group CTO
Matthew discovered a passion for computing early in his career. Working in financial services, he developed a rich base of IT skills across the whole spectrum. From stints as a developer, network engineer, technical architect, trainer, consultant, and team manager, Matthew has seen and done it all.
Matthew has a broad experience of Windows & Unix server environments, server-based computing, networking, and all aspects of internet technologies. As well as being a project manager he holds qualifications in ITIL service management and technical certifications with Microsoft, Citrix, Novell, Cisco, and many others.
Matthew has held senior technical positions at companies in the financial services, retail, and leisure industries. Each of these roles made Matthew responsible for projects affecting thousands of users across the UK.
Matthew has two young children and also devotes a portion of his time to volunteer work for causes that matter to him.
Proudly Supporting AFC Bournemouth
Since 2019, we have been proud to support AFC Bournemouth, our local football club.
As a Regional Partner of the club, you’ll often find us cheering on the Cherries in the Premier League.
How our approach is different
With seasoned veterans at the helm who have built complex IT environments for thousands, we grasp the vital connection between technology and business goals. Every project, meticulously planned, rigorously costed, and passionately supported, reflects this deep understanding.
Stability reigns supreme in the business world, and we mirror that in our structure. Completely private ownership, funding, and management grant us long-term vision, unclouded by shareholder pressures. Our sole focus? Exceptional service that empowers your success, not enriches faceless investors.
We meet you on your terms, whether through a friendly phone call, a detailed email, or a personal visit to your workplace. Our interconnected network of offices and field engineers blankets the UK, ensuring prompt, professional assistance wherever you are.
But beneath the expertise lies a human face. We’re friendly, down-to-earth people who find real joy in both technology and the clients we serve. We believe in genuine connections, not impersonal service tickets.
In essence, we’re not just IT. We’re trusted partners, allies in your digital journey. Let us weave technology into the fabric of your business, crafting a foundation for stability and growth.
Support in Numbers
27,000
Number of support tickets handled yearly
90.80%
Tickets resolved by first technician
77.82%
Tickets resolved at first contact
50.07
Average minutes to close tickets
3.49%
Re-open rate for closed tickets
86.42%
Tickets resolved within 1st hour
97%
Customers retained for three years
93.9%
Positive customer satisfaction score
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