IT Support

Award-winning IT Support

Hardware Support

Including PC/Mac, Printers, Networking Equipment, Servers, Cloud CCTV, VoIP.

Monitoring

We monitor your infrastructure to proactively detect and resolve faults.

Telephone Support

Our team is available up to 24/7 x 365 to handle support issues.

On-Site Support

Our team is available for callouts, both routine and emergency.

Consultancy & Strategy

Take advantage of our expert team to get recommendations and long-term strategic planning.

Hardware procurement

We have a close relationship with hardware suppliers to get you the latest equipment at preferential pricing.

Third-party software support

We can support third-party software, or at least work with the provider.

The IT Support your business needs to succeed

Seamless technology is not a luxury, it’s a strategic imperative. Yet, many organisations grapple with IT inefficiencies that erode productivity, expose vulnerabilities, and hinder agility.

Do you recognise some of these common problems in your organisation:

Fragmented infrastructure: Legacy systems, siloed data, and inconsistent service disrupt operations and impede growth.
Cybersecurity anxieties: Data breaches and security threats pose existential risks, demanding robust and proactive defense.
Limited IT expertise: Internal resources may struggle to keep pace with evolving technology and complex business needs.
Unaligned IT strategy: Disconnect between IT and business goals hinders strategic objectives and ROI maximisation.

Can your IT Support provider do that?

Selecting the right IT support provider is a critical decision, demanding careful consideration beyond vendor claims. Ultimately, it’s about finding a trusted partner who safeguards your business with expertise, reliability, and value.

At entrust IT Group, we offer the confidence you deserve:

Business Acumen: Our leadership, steeped in experience from boardrooms of large companies, understands the strategic importance of seamless IT.
Proactive Approach: We leverage advanced monitoring tools to pre-empt issues before they impact your operations.
Tailored Solutions: We customise our support to your specific needs, delivering effective service without unnecessary costs.
Proven Excellence: Our commitment to quality is recognised by industry awards, reflecting our dedication to exceeding expectations.

Hundreds of clients trust us for a reason. See what they had to say in our customer case studies

Support FAQs

Q: Do you really offer a proactive service?

A: Yes! We’ve invested in remote monitoring & automation tools which are specifically designed to spot issues before you do – we’ll have most of them fixed without you ever knowing.

Q: How does your pricing work?

A: Our support contracts are typically billed on an annual hour allowance. We’ll work that out with you before you sign with us. It can be adjusted annually if needed.

Q: Who do you typically work with?

A: We work with customers in a broad range of industries, but a typical customer for us has the following characteristics:

100 – 500 staff
Multi-Site
Limited or no in-house IT team
A desire to get more from their IT investment

Q: Will you lock us into a contract?

A: Our support contracts are typically three years, with an option to break every 12-months if you’re not happy with us. We don’t lock you down because we’re confident you’ll like us.

Q: How do I know I can trust you with my IT support?

A: We’d invite you to meet us and see for yourself. However, we’re ISO accredited, UK Government G-Cloud suppliers, and an award-winning MSP. You can learn more about our accreditations here.

Furthermore, we provide each customer with a live dashboard of our service performance, as well as an opportunity to review our performance for each ticket (our current average is 94% approval).

Q: What does your IT support cover?

A: That’s up to you. We offer support from 1st – 3rd line, and cover all aspects of IT and technology. This includes hardware, Microsoft 365, wireless, security, even cabling and IP integrations. Any time you use with us comes out of your yearly allowance – it’s up to you how you use it, but we are as flexible as you need us to be.

As much (or as little) as you need

Our IT Support Services comes in three packages – from the most basic, to all-inclusive:

PAY-AS-YOU-GO

We make an initial visit to get to know your IT setup, and to install tools that will enable us to help you if you get into difficulty. Then when problems arise, you just call us up and we charge you based on the time we spend resolving your problem – even if we have to come to site to do it.

FIX-ON-FAIL (most popular)

An annual support contract that provides peace of mind in the event that something goes wrong with your IT. We charge based on the number and type of items you want protected and when they fail, we will repair or provide a temporary replacement to get you back up and working again. Your only extra charge is for parts or replacement equipment if the item cannot be repaired, our time is covered. As a result, you have predictable spending.

ALL-INCLUSIVE

This includes all the benefits of “fix on fail” coupled to regular scheduled site visits by an engineer. We undertake preventative maintenance (applying updates, patches etc) plus we handle your change requests; meaning that you don’t have to allocate this responsibility to a member of staff. This is preferred by multi-site organisations. For example, retail organisations with many shops/showrooms appreciate more regular face-to-face visits.

Those who work with us, love us…

IT SUPPORT INSIGHTS

The top 10 benefits of outsourcing IT support

Whether you’re a legal firm, manufacturing company, architect, or hair salon, you will rely on technology in some way. The trouble is, keeping up with advancements can be time-consuming and a challenge for any business. There are many advantages of outsourcing your IT support, but here are the top 10.

7 common misconceptions surrounding Managed Services

Despite the fast-growing deployment of Managed Services across the globe, there are still many misconceptions that stop people from considering this as an option for their business. In an attempt to set your mind at ease, we have put together 7 of the most common myths about Managed Services.

6 crucial things to look for when choosing an IT provider

If you’re considering outsourcing your technical support to a third-party IT provider, how can you make sure you select a company that delivers real value to your business and your customers? There are so many choices – all claiming to fix your problems. That’s why in this blog we discuss what you need to look for.